Employee Engagement

The term employee engagement relates to the level of an employee's commitment and connection to an organization. Employee engagement has emerged as a critical driver of business success in today's competitive marketplace. High levels of engagement promote retention of talent, foster customer loyalty and improve organizational performance and stakeholder value.

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The Roles of HR and Management

HR practices have a significant impact on employee engagement. The following practices can increase employee engagement:

• Job enrichment. Incorporate meaning, variety, autonomy and co-worker respect into jobs and tasks so that employees view their role more broadly and become more willing to take on duties beyond their job description.

• Recruiting. Target applicants who are likely to view their work as interesting and challenging. Encourage those who are not suited for particular work to opt out of the process.

• Selection. Choose candidates who are most likely to perform job duties well, make voluntary contributions and avoid improper conduct.

• Training and development. Provide orientation to create understanding about how the job contributes to the organization. Offer skill development training to increase job performance, satisfaction and self-efficacy.

• Strategic compensation. Use pay-for-performance programs to focus employees' attention on incentivized behaviors. Adopt competency-based pay to encourage acquisition of knowledge and skills and enhance employee performance.

• Performance management. Set challenging goals that align with the organization's strategic objectives, provide feedback, and recognize accomplishments and extra voluntary contributions.

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Adopted from our friends at SHRM - https://www.shrm.org/resourcesandtools/tools-and-samples/toolkits/pages/sustainingemployeeengagement.aspx